Return & Refund Policy

At Sona Home Decor, we aim to ensure that you are completely satisfied with your purchase. Please read our Return & Refund Policy carefully to understand how returns and refunds are handled.

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1. Eligibility for Returns

We accept returns only under the following conditions:

• The product is damaged, defective, or incorrect at the time of delivery

• The return request is raised within 48 hours of delivery

• The product is unused, unwashed, and in original packaging with all tags intact

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2. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or made-to-order products

• Items bought on clearance or sale

• Products damaged due to misuse, mishandling, or normal wear and tear

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3. Return Process

To request a return:

1. Contact us within 48 hours of delivery

2. Share your order number, reason for return, and clear images/videos of the product

3. Once approved, our team will guide you through the return process

📧 Email: decorsonahome@gmail.com
📞 Contact: 88827 93358

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4. Refund Policy

• Once the returned product is received and inspected, we will notify you of approval or rejection

• Approved refunds will be processed within 7–10 business days

• Refunds will be made to the original mode of payment

• Shipping charges (if any) are non-refundable

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5. Replacement Policy

• Replacements are offered for damaged or defective items, subject to stock availability

• If the replacement product is unavailable, a refund will be initiated

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6. Cancellation Policy

• Orders can be cancelled before dispatch only

• Once shipped, cancellation requests will not be accepted

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7. Late or Missing Refunds

If you haven’t received a refund after approval:

• Check your bank account again

• Contact your payment provider or bank

• If the issue persists, contact us directly

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8. Contact Information

For any questions regarding returns or refunds, please contact us:

Sona Home Decor
📍 House No. 104, 105, Prashant Enclave,
Baprola, Delhi, India

📞 Contact Us: 88827 93358
📧 Email: decorsonahome@gmail.com